That sounds incredibly frustrating.

If we could zoom out a bit, what is it you hope to achieve by tracking down these records?

I’m assuming that getting ahold of the records isn’t the ultiamte goal, and there might be an easier path to your desired outcome.

Update on previously submitted inquiry. On May 10 of this year I submitted what as become a second “official request for access to my financial records to the campus I was attended. I submitted this request through adobe sign, to both the records access officer, and campus president in hopes that this would spark a response.
Eleven days following the submission of this Foil request for access, I received notification from adobe sign indicating that the records access officer review my document. However, that was the extent of what I had received in response. The campus president well she did not even bother to review my request.
On June 6, I received a email correspondence from the campus attorney who advised me that he represents this campus and was transferred my recent request, and additionally a request that was submitted in August of 2023. He then went on to state that I should consider his response an “official” response to my request for access. As he went on to state that due to the fact I graduated in 2012, and in accordance with NYS retention schedule (6 years) following a student graduating, my fiscal financial records pertaining to billing, state and federal aid disbursements and student loan records have been systematically destroyed, advising me that I am to cease to desist any further communication with this campus in regard to this matter. Therefore, preventing my ability to appeal this denial though it would not matter as the records access officer has failed to respond to ongoing request for assistance made prior to the initial request for access made in 2022, and has elected to have the campus lawyer speak on her behalf following this official request. Can a campus destroy these records. This campus obtained 7 loans on my behalf, following the endorsement of one master promissory which I am aware is good for ten years, but one would imagine that when thousands of dollars in funding is being obtained on behalf of a student, some sort of endorsed acknowledgement would be necessary in order to do so. Can anyone refer me to a student rights attorney.

That does sound awful. At the point where you have a local expert on record keeping telling you that the school has made some egregious errors, it might be time to hire a local attorney if the lack of records from the school has become a major financial issue.

I have been denied access to my financial records through the campus from which most of my loans derive from. It has been indicated that these records are no longer accessible to the campus and or myself, as the bursar’s office advised me over a telephone conversation that the retention schedule for these records have since past making these records no longer accessible, though I have contact NYS open government who have advised me otherwise. Have kindly reached out to the campus records access officer, who refuses to respond to my inquiries and request for assistance. And to top it off, while the retention of my records was still within the six-year time indicated this campus was audited for noncompliance to the safeguarding and of student accounts. It was indicated that no protocols had been set so on and so forth, which with all due respect if their system in which housed records were vulnerable to a breach while I was still with the retention, would my records not obtain additional time for the safeguarding? It has been one headache after another

I’m not aware of a good way to find detailed payment information that old. The big quesiton is, what do you need that information for? For example, if you are looking for credit for those payments for the IDR payment count update, you should still get that credit, even if they don’t know the exact amount that was paid.

I was in the IDR program. I can find that information anywhere

That is a tricky question. I’ve struggled to find my own payment records from as recently as 2012.

In some cases, the best you can do is to verify your loan status. For example, were you in repayment or forbearance or delinquent? The exact amount paid won’t matter for things like the IDR Count Adjustment.

When a loan changes hands, it shouldn’t change between federal and private. Federal loans often get moved to new servicers and private loans are sometimes sold from one lender to another. However, this movement doesn’t cause it to switch between being a private loan and a federal loan.

The instructions in the article above should help you determine if the loan is federal (even if it is in default). If you cannot find your loan in the federal database, it is likely private.

Also, for your reference, the servicer MAXIMUS is the one that is assigned the defaulted federal loans.

I don’t know It’s been passed around another over the years…